Refund policy

Last Updated: May 2026

At NAYAAB, we take pride in delivering premium gold-finish jewelry crafted for modern everyday luxury. Please review our Return & Refund Policy carefully before placing an order.

1. ALL SALES FINAL

Due to the nature of our jewelry products, all purchases made through NAYAAB are considered final sale, with one exception: sizing.

If your kada or chain doesn't fit, you may request a one-time size exchange within 14 days of delivery, provided the item is unworn, undamaged, and in its original packaging. Customers are responsible for return shipping costs. We do not offer refunds, cancellations, or exchanges for reasons other than sizing.

Please review our sizing guide carefully before ordering. By placing an order with NAYAAB, you acknowledge and agree to this policy.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive:

  • a damaged item;

  • a defective item;

  • an incorrect order;

please contact us within 48 hours of delivery at:

📧 support.nayaab@gmail.com

Please include:

  • your order number;

  • clear photos of the item;

  • photos of the packaging if applicable;

  • a brief description of the issue.

Approved claims may qualify for:

  • a replacement item;

  • store credit;

  • or another appropriate resolution at our discretion.

NAYAAB reserves the right to deny claims submitted beyond the stated timeframe or without sufficient proof.

For issues related to lost or stolen packages, see Section 4.

3. ORDER CANCELLATIONS

Orders may only be cancelled before processing begins.

Once an order has been processed or shipped, cancellations are not guaranteed and may not be possible.

4. SHIPPING ISSUES

NAYAAB is not responsible for:

  • shipping delays caused by courier services;

  • lost or stolen packages marked as delivered;

  • delays caused by incorrect shipping information provided by the customer;

  • carrier-related delivery interruptions outside our control.

Customers are responsible for ensuring shipping details are accurate before placing an order.

5. PRODUCT CARE DISCLAIMER

Our jewelry is designed for fashion and everyday luxury wear.

To preserve product appearance and finish:

  • avoid prolonged water exposure (showering, swimming, submersion)

  • avoid perfumes, lotions, and harsh chemicals

  • store jewelry in a dry place after use

  • avoid excessive friction or impact

Normal wear, moisture exposure, accidental damage, improper care, fading over time, or misuse are not considered manufacturing defects.

6. PRODUCT APPEARANCE DISCLAIMER

We make every effort to display our products as accurately as possible.

However, slight variations in:

  • color;

  • texture;

  • finish;

  • shine;

  • appearance

may occur due to lighting, photography, editing, screen settings, and individual device displays.

7. CONTACT INFORMATION

For questions regarding your order or this policy, please contact:

NAYAAB
Ontario, Canada
📧 support.nayaab@gmail.com